Due to the current Corona Virus (COVID-19) pandemic our outreach service is operating at a reduced capacity. 

We can still offer some support, guidance and signposting remotely via phone or email but all face to face meetings are cancelled until further notice to reduce the risk to our clients, staff and the wider community.  We ask for your patience and understanding at this uncertain time.

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What is the Outreach Service?

Our Outreach Service is based at the Headway Nottingham Day Centre in Bilborough and our Outreach Worker is likely to be the first person you will meet from Headway Nottingham as they handle all new referrals. Once you have completed a referral form (or a professional working with you has referred on your behalf) to tell us more about yourself and your circumstances, our Outreach Worker will aim to visit you at home within one month. During this visit the Outreach Worker will talk to you (and your carers or loved ones) about your difficulties and the support you would like to receive. We will complete some paperwork and will then work with you to formulate a plan to help you progress.

What does the Outreach Service do?

• General advice and support – we understand brain injury and how difficult it can be for you, your family and those around you; we offer a listening ear and impartial advice to those affected.
• Advocacy – we offer support and representation at key meetings for example; medicals or social services assessments.
• Day Centre Services – we can help you to access our day centre service where we run workshops, events and activities all working towards acceptance and recovery.
• Liaising with other professionals – we understand that speaking to and understanding different professionals can be confusing and daunting, we can support with this.
• Benefits advice – offered to our Day Service clients; support with accessing, applying for and navigating through the benefits process.
• Sign-posting – we have good links with many other agencies, organisations and professional teams who we regularly sign-post to, should we be unable to help, or should our service be inappropriate.

What is the Outreach Service unable to do?

• It is worth noting that we are not clinicians and therefore are unable to offer medical advice on any health concerns or diagnosis you may have.
• We do not currently offer a counselling service and strongly recommend, should you feel you would benefit from counselling, that you contact your General Practitioner (GP).
• We do not offer home help, sit in services, drop in services or personal assistants.
  
  Though we can't help with all things, should you be having difficulties in any of these areas we are able to sign-post you to other agencies and organisations that may be able to help.