There may be times when you need some help outside of our opening hours.  In an emergency please make use of the following numbers.

City Social Services

Phone: 0300 131 0300 (open office hours)

Phone: 0115 876 1000 (out of hours emergency number)

County Social Services

Phone: 0300 500 80 80 (open office hours)

Phone: 0300 456 45 46 (out of hours emergency number)


Phone your GP if you require non-urgent medical advice during normal working hours, if you require more urgent advice please contact the NHS 111 service by dialling 111 from your phone.  If the problem is very severe please make your way to your nearest accident and emergency department or as a last resort call for an ambulance.


If you are felling low and need someone to talk to, the Samaritans helpline is staffed 24 hours a day, 365 days a year.

Phone: 116 123 (free from any phone and will not appear on itemised bills)