Terms and Conditions Headway Nottingham registered address: 11 St Agnes Close Bilborough Nottingham NG8 4BJ Headway Nottingham (sometimes referred to as Headway Nottingham Limited) is a charity registered with the Charity Commission for England and Wales, Charity No 1088685. Headway Nottingham is a company limited by guarantee, registered in England, number 04161891. By accessing this site you agree to the following terms and conditions and other applicable laws. If you do not agree to be bound by these terms and conditions, please do not use this website. All the information and material provided on this web site is solely for illustrative purposes. It is not intended to, and does not create any business, contractual or employment relationship with Headway Nottingham. All the information, content, text and images of persons are the property of Headway Nottingham, and may not be copied, reproduced, republished, posted, transmitted, or distributed in any way without our express, advance, written consent. All trademarks or logos used or referred to in this site are the property of their respective owners. Links on this site may lead to services or external websites not operated by Headway Nottingham and in which we have no proprietary interest. No judgement or warranty is made with respect to such other services or sites and Headway Nottingham takes no responsibility for such other sites or services, or the accuracy or completeness of information provided. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk. This site is provided “as is” and Headway Nottingham expressly disclaims all warranties of any kind, whether express or implied, including the warranties of merchantability and fitness for a particular purpose. In no event shall Headway Nottingham, or any of its employees or contractors, be liable for any damages whatsoever in connection with the information or material on this website, including but not limited to actual, consequential, direct, exemplary, incidental, indirect, punitive or special damages. Enquiries While every effort is made to ensure that any enquiry you submit is dealt with promptly, we cannot guarantee that your query will always be dealt with within the timescale you require. We cannot guarantee complete confidentiality and recommend that you do not include sensitive information, or information which could be classed as a trade secret, via the internet. Usernames and Passwords If you set up an account with Headway Nottingham to access and use the website and the services that it offers, we may specify or ask you to specify a user name or password to access and use your account. You will be responsible for any use of your account (whether or not by you), for logging out of your account after you have finished using it and for keeping your usernames and passwords confidential. Headway Nottingham reserves the right to close or suspend your account without notice if you are in breach of these terms. Headway Nottingham also reserves the right to close or suspend your account at any time for any other reason, but will use reasonable endeavours to notify you as soon as reasonably possible before doing so. Online selling Ordering products Headway Nottingham has the right to refuse any orders and no contract will subsist between you and us unless and until we accept your order. Acceptance of an order will be deemed complete and effectively communicated to you when we send you an email accepting your order (whether or not you receive that email). An automated email acknowledging receipt of your order will not be treated as acceptance of your order. The products on this website are subject to availability. If Headway Nottingham accepts your order for any products but does not supply those products to you for any reason, Headway Nottingham will not charge you for those products and will refund any money already paid for them. Price of products and payment The prices for the Products and any delivery charges are as set out on this website and are stated in UK Pounds Sterling. These prices include applicable sales tax and duty. Whilst Headway Nottingham tries to ensure that these prices are accurate, mistakes may sometimes occur. If Headway Nottingham discovers a mistake in the price of the products you will be contacted as soon as possible and given the option to either re-order the products at the correct price or to cancel your order. If Headway Nottingham cannot contact you, your order will be treated as having been cancelled. If the order is cancelled Headway Nottingham will not charge you for those products and will refund any money already paid for them. Delivery of products Where postage service allows, Headway Nottingham will deliver products to addresses outside the United Kingdom and Channel Islands, however Headway Nottingham has the right to refuse any orders for delivery of Products to delivery addresses outside these territories. Headway Nottingham will deliver the products to you at the delivery address given in your order in accordance with the delivery options set out on this website and selected in your order. Delivery delay is sometimes outside of our control. As such Headway Nottingham will not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering the products to you. Headway Nottingham will use reasonable endeavours to let you know as soon as reasonably possible if your order cannot be satisfied for any reason. If you have not received the products within 28 days you may contact Headway Nottingham by email at [email protected], quoting your order reference number and cancel that order. If the order is cancelled Headway Nottingham will refund any money already paid for that order. Your right to return products You may return products to Headway Nottingham for a full refund of the purchase price actually paid provided that you return them in their original condition and packaging, unworn, unused and unwashed within 28 days after the date that you received them. You may return any defective products to Headway Nottingham for your choice of either a replacement of the defective products (where possible) or give you a full refund of the purchase price actually paid and the delivery charge as recorded on your invoice in respect of such defective products, provided that you return them to us within 28 days after the date that you received them. Products that you return to us must be sent to Headway Nottingham’s address set out above. Products returned to us should be accompanied by a document clearly stating your full name, address and order number. In line with distance selling laws; should you wish to send something back to Headway Nottingham, please notify us in writing (via post or email) within 14 days of receiving the product/s. Unfortunately we cannot accept requests via telephone. You will be required to return the goods within 14 days of cancellation. Headway Nottingham will reimburse all payments (with the exception of non-standard delivery costs) within 14 days of receiving the goods. If notification is received after 14 days, we will refund the delivery charge, but only if the goods are deemed damaged or faulty. If you have kept some of the items from your order and returned others, we’re afraid we cannot refund your postage costs. Please note that refunds will be processed only via original method of payment. This does not affect your statutory rights.